Frequently Asked Questions

Shipping

How long does shipping take?

Most orders are processed within 1–3 business days. Delivery within Canada typically takes 5–10 business days depending on your location. You'll receive a tracking number by email once your order ships.

Do you ship outside of Canada?

We currently ship within Canada. International shipping is coming soon — stay tuned!

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions, so keep an eye on our store.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in resalable condition. Please visit our Return & Refund Policy page for full details.

How do I start a return?

Contact us at weselleverything.ca@weselleverything.ca with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.

Orders

Can I change or cancel my order?

We process orders quickly, so changes or cancellations must be requested within 24 hours of placing your order. Contact us as soon as possible and we'll do our best to help.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking link. You can also contact us if you need help locating your shipment.

My order arrived damaged. What do I do?

We're sorry to hear that! Please email us within 48 hours of delivery with photos of the damage and your order number. We'll make it right.

Products

Are your products covered by a warranty?

Warranty coverage varies by product and brand. Please check the individual product listing for warranty details, or contact us for more information.

Do you carry replacement parts or accessories?

For select products, yes. Contact us with your product details and we'll let you know what's available.

How do I know which size or variant is right for me?

Each product listing includes sizing guides, dimensions, and specifications where applicable. If you're unsure, feel free to reach out — we're happy to help you choose.

Contact Us

How can I get in touch?

You can reach us via our Contact page or by emailing weselleverything.ca@weselleverything.ca. We aim to respond within 1–2 business days.